FAQ
Ordering & Payment
What payment methods do you accept? We accept all major credit/debit cards and other payment methods available at checkout.
Can I change or cancel my order after placing it? Contact us at support@jestty.com as soon as possible. We process orders quickly, so we can only make changes before your order ships.
Is my payment information secure? Yes — checkout is processed securely and we never store your full card details.
Shipping & Delivery
How long does shipping take? Orders are processed within 1–2 business days. Delivery times vary by destination and shipping method — you'll see an estimate at checkout.
Which carriers do you use? We work with multiple shipping carriers to get your order to you as efficiently as possible. The carrier used may vary by location and order.
Do you ship internationally? [Cần xác nhận — có ship quốc tế không? Nếu có: khách quốc tế chịu thuế/phí hải quan riêng, không gồm trong giá đơn hàng.]
How do I track my order? You'll get a tracking number by email once your order ships. Allow 24–48 hours for tracking info to update.
My tracking hasn't updated in days — what do I do? Email support@jestty.com or text +1 (208) 243-9828 and we'll look into it with the carrier.
Returns & Exchanges
What's your return policy? 30 days from delivery, for unused items in original packaging. Full details in our [Return and Refund Policy].
Can I return a worn item? For hygiene reasons, worn compression sleeves/braces can't be returned unless defective or damaged on arrival.
How do I start a return or exchange? Email support@jestty.com with your order number and reason for return — we'll send next steps.
My item arrived damaged — what now? Email support@jestty.com within 7 days with photos. We'll send a replacement or refund at no extra cost.
Sizing & Fit
How do I know what size to order? Each product page has a size guide specific to that item — check there first. Still unsure? Message us at support@jestty.com with your measurements and we'll help.
I ordered the wrong size — can I exchange it? Yes, within 30 days of delivery, subject to availability.
Contact
How can I reach you? Email: support@jestty.com Text: +1 (208) 243-9828 We aim to reply within 24–48 hours, Monday–Friday.